How to File a Complaint Against Yatra
Yatra Online Limited is one of India's well-known online travel agencies (OTAs), offering flight, hotel, bus, train, and holiday package bookings. As with any large booking platform, customers regularly report unresolved issues with refunds, cancellations, hidden charges, and unresponsive customer support. If Yatra's customer care has failed to resolve your issue, you have clear legal options under Indian consumer law.
A complaint against Yatra typically concerns the platform's own service — booking accuracy, refund processing, and customer support — which is distinct from complaints against the airline or hotel itself, though Yatra can be jointly liable when it fails to pass on refunds it has already received.
Most travellers assume a booking platform is "just a middleman" and give up when refunds get stuck — but under the Consumer Protection Act, 2019, an intermediary that collects your payment is directly answerable to you for service deficiency.
Step 1: Escalate to Yatra Customer Care
Before legal escalation, raise the issue formally with Yatra's customer care and keep a written record. Yatra's customer support number is 0120-484 5562. Always follow up any phone complaint with a written email or in-app ticket so you have documented proof of your complaint and the date it was raised.
Step 2: File a Free Complaint on ComplaintKart
If Yatra customer care does not resolve your issue within a reasonable time, file a free complaint on ComplaintKart. Include:
- Booking ID / PNR and date of booking
- Payment proof (transaction ID, amount, date)
- Screenshots of the booking confirmation, cancellation, or error message
- Any written correspondence with Yatra's customer support
Step 3: Send a Legal Notice to Yatra
A legal notice is the most effective pre-litigation tool for Yatra complaints. It is a formal written communication drafted by a qualified advocate, served via registered post to Yatra Online Limited, stating your grievance and your intent to approach the consumer court if the matter is not resolved within the notice period — typically 15 to 30 days.
Step 4: File in Consumer Court
If Yatra still refuses to act, you can file a case before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. In a successful case, you can claim the full refund owed, compensation for mental agony and harassment, and reimbursement of your legal costs.
Common Refund Disputes with Yatra
| Issue Type | What You Can Claim |
|---|---|
| Airline/hotel refunded Yatra but you weren't paid | Full pass-through refund + interest for the delay |
| Booking failed but amount was deducted | Immediate reversal of the deducted amount |
| Hidden convenience fee or add-on charged without consent | Refund of the undisclosed charge |
| Property/operator denied service despite confirmed booking | Full refund + compensation for inconvenience |
Time Limit to File a Complaint Against Yatra
Under the Consumer Protection Act, 2019, a consumer complaint must generally be filed within two years from the date the cause of action arose — usually the date of the failed booking or the date a promised refund became overdue.