Privacy Policy

At ComplaintKart, protecting your personal information is a responsibility we take seriously. This Privacy Policy describes how we collect, use, store, and safeguard the data you share with us when you visit or use our platform at complaintkart.com.

By accessing or using ComplaintKart, you agree to the data practices described in this policy. If you do not agree, please discontinue use of our platform. We encourage you to read this document carefully so you fully understand your rights and our obligations.

We collect information when you interact with our platform — whether you file a complaint, create an account, consult a lawyer, or simply browse our site. The types of information we may collect include:

• Identity & Contact Details: Your name, email address, phone number, and mailing address — provided when you register or submit a complaint.
• Complaint Information: Details about the consumer dispute you are filing, including the company involved, the nature of the grievance, and any supporting documentation you choose to upload.
• Usage & Device Data: Information about how you access our platform, including your IP address, browser type, operating system, pages visited, and time spent — collected automatically via standard web technologies.
• Communication Records: Any messages, feedback, or queries you send to us through our contact forms or support channels.
• Payment Information: If you use paid services, transaction details are processed securely through our payment partners. We do not store full card numbers on our servers.

Every piece of data we collect serves a defined purpose. We do not process your information for reasons outside of those listed below:

• To deliver our services: Processing your complaint, connecting you with legal experts, and facilitating resolution with the relevant company or authority.
• To communicate with you: Sending updates on your complaint status, responding to your queries, and sharing important service notifications.
• To improve our platform: Analysing usage patterns and feedback to enhance features, fix issues, and improve the overall user experience.
• To conduct research: Running surveys to understand user satisfaction and gather insights about potential new services — always with your consent where required.
• To comply with legal obligations: Retaining records as required by applicable law and responding to valid legal requests from authorities.

We do not sell, rent, or trade your personal information to third parties. Period. However, in limited circumstances, we may share your information with:

• Trusted Service Providers: Third-party partners who assist us in operating the platform — such as email delivery services, analytics providers, or payment processors. These parties are contractually bound to handle your data solely for the purpose of delivering services to ComplaintKart, and may not use it for any other reason.
• Legal & Regulatory Authorities: When required by law, court order, or government request, we may disclose information without prior notice — but only to the extent strictly necessary to comply.
• To Protect Rights & Safety: If we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of ComplaintKart, our users, or the public.

ComplaintKart uses cookies — small text files stored on your device by your browser — to improve and personalise your experience on our platform. Cookies help us remember your preferences, keep you logged in between visits, and understand how our platform is being used.

• Essential Cookies: Required for the platform to function. These enable core features like account login and complaint submission.
• Analytics Cookies: Help us understand visitor behaviour in aggregate — which pages are popular, how users navigate the site — so we can improve the experience. We use Google Analytics for this purpose.
• Preference Cookies: Remember your settings and choices so you don't have to re-enter them every visit.

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our platform.

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All data transmitted between your browser and our servers is encrypted using Secure Sockets Layer (SSL) / TLS technology.

Access to your personal data is restricted to authorised personnel only, and our internal systems follow strict data handling protocols. While we take every reasonable precaution, no online transmission is 100% secure — and we encourage you to use strong passwords and to be cautious when accessing your account on shared devices.

ComplaintKart is intended for use by adults. We do not knowingly collect or process personal information from children under the age of 13 years. If you are under 13, you must obtain parental or guardian consent before using our platform.

If we become aware that we have inadvertently collected data from a child under 13, we will take prompt steps to delete that information from our records. Parents or guardians who believe their child has submitted data to us are encouraged to contact us at info@complaintkart.com.

You have meaningful control over the personal information you share with us. Your rights include:

• Access & Correction: You can review and update your account information at any time through your profile settings.
• Opt-Out of Communications: You may unsubscribe from marketing emails or notifications at any time by clicking the unsubscribe link in any email, or by contacting us directly.
• Data Deletion: You may request that we delete your personal data by contacting us at info@complaintkart.com. Note that certain data may need to be retained to comply with legal obligations.
• Withdraw Consent: Where we rely on your consent to process data, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please reach out to us using the contact information at the bottom of this policy. We will respond to all requests within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we do, we will revise the "Last Updated" date at the top of this page and, where the changes are significant, notify you by email or by placing a prominent notice on our website.

We encourage you to periodically review this policy to stay informed. Your continued use of ComplaintKart following any updates constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, our team is ready to help.