At ComplaintKart, we are committed to delivering genuine value on every complaint we handle. Our paid services cover the real costs involved in running your case — including contacting companies, drafting documents, preparing legal notices, and coordinating with our network of verified lawyers and consumer experts.
Once work has begun on your complaint, those costs are already committed. For this reason, refunds are not available once we have started working on your case. However, we understand that situations can change, and we have a structured process to evaluate refund requests made within the eligible window.
Important: Even when a company refuses to resolve a dispute despite our best efforts, we consider our service obligation fully met. Our role is to pursue your complaint diligently — we cannot guarantee a specific outcome from the opposing party.
ComplaintKart offers essential complaint-filing tools completely free of charge. Our paid services are designed for users who need additional support — legal escalation, formal notices, lawyer consultation, and priority handling.
Free Services
Filing a complaint, basic company notifications, and publishing your complaint on our platform.
Paid Services
Legal notices, lawyer consultations, consumer court filings, and premium case handling.
Before You Pay
Please read each service description carefully before purchasing. Fees cover real operational costs.
⚠️ Please review service descriptions carefully before making a payment. Fees are collected to cover the actual expenses of delivering the service. Once those expenses are incurred, they cannot be recovered — and neither can your payment.
While we offer a 7-day money-back window, we are unable to issue a refund in any of the following circumstances:
- You have changed your mind after completing the purchase.
- Your complaint was resolved after being published on our platform.
- The service did not meet your personal expectations, despite being delivered as described.
- You purchased a service by mistake or without reviewing the description.
- We have already commenced work on your complaint — regardless of the current stage.
- A lawyer has been assigned to your case and has taken any action on your behalf.
- Any service has already been rendered — including social media postings, emails, or phone calls made on your behalf.
- You lack the time, knowledge, or capacity to utilise the service or the guidance provided.
Our services are non-returnable by nature. Once a legal document is drafted, a notice is sent, or a call is made on your behalf, that work cannot be undone. Please purchase only after you are fully satisfied with the service description.
If you believe you are eligible for a refund under our 7-day guarantee and none of the non-refundable conditions apply, please follow these steps to submit your request:
Contact Us
Email us at info@complaintkart.com with the subject line Refund Request within 7 days of your payment date.
Provide Your Complaint URL
Share the direct URL of your complaint on complaintkart.com so we can locate your case quickly.
Include Your Contact & Payment Details
Provide the email address or mobile number used during payment, along with your transaction number.
Await Review
Our team will review your request and respond within a reasonable timeframe. Approved refunds are processed within up to 30 days.
⚠️ Incomplete refund requests — missing complaint URL, contact details, or transaction number — may result in delays or rejection. Please ensure all required information is included in your initial email.
Here is a summary of the key timeframes associated with our refund process:
Please note that the 30-day processing window begins from the date your refund request is approved, not the date it is submitted. Refunds are returned to the original payment method used at the time of purchase.
For any questions about this policy or to initiate a refund request, please get in touch with our support team. We aim to resolve all billing queries promptly and fairly.
Contact Page
Response Time
Refund queries are reviewed within 48–72 business hours.