How to File a Complaint Against EaseMyTrip
Easy Trip Planners Limited is one of India's well-known online travel agencies (OTAs), offering flight, hotel, bus, train, and holiday package bookings. As with any large booking platform, customers regularly report unresolved issues with refunds, cancellations, hidden charges, and unresponsive customer support. If EaseMyTrip's customer care has failed to resolve your issue, you have clear legal options under Indian consumer law.
A complaint against EaseMyTrip typically concerns the platform's own service — booking accuracy, refund processing, and customer support — which is distinct from complaints against the airline or hotel itself, though EaseMyTrip can be jointly liable when it fails to pass on refunds it has already received.
Most travellers assume a booking platform is "just a middleman" and give up when refunds get stuck — but under the Consumer Protection Act, 2019, an intermediary that collects your payment is directly answerable to you for service deficiency.
Step 1: Escalate to EaseMyTrip Customer Care
Before legal escalation, raise the issue formally with EaseMyTrip's customer care and keep a written record. EaseMyTrip's customer support number is 011-4313 1313. Always follow up any phone complaint with a written email or in-app ticket so you have documented proof of your complaint and the date it was raised.
Step 2: File a Free Complaint on ComplaintKart
If EaseMyTrip customer care does not resolve your issue within a reasonable time, file a free complaint on ComplaintKart. Include:
- Booking ID / PNR and date of booking
- Payment proof (transaction ID, amount, date)
- Screenshots of the booking confirmation, cancellation, or error message
- Any written correspondence with EaseMyTrip's customer support
Step 3: Send a Legal Notice to EaseMyTrip
A legal notice is the most effective pre-litigation tool for EaseMyTrip complaints. It is a formal written communication drafted by a qualified advocate, served via registered post to Easy Trip Planners Limited, stating your grievance and your intent to approach the consumer court if the matter is not resolved within the notice period — typically 15 to 30 days.
Step 4: File in Consumer Court
If EaseMyTrip still refuses to act, you can file a case before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. In a successful case, you can claim the full refund owed, compensation for mental agony and harassment, and reimbursement of your legal costs.
Common Refund Disputes with EaseMyTrip
| Issue Type | What You Can Claim |
|---|---|
| Airline/hotel refunded EaseMyTrip but you weren't paid | Full pass-through refund + interest for the delay |
| Booking failed but amount was deducted | Immediate reversal of the deducted amount |
| Hidden convenience fee or add-on charged without consent | Refund of the undisclosed charge |
| Property/operator denied service despite confirmed booking | Full refund + compensation for inconvenience |
Time Limit to File a Complaint Against EaseMyTrip
Under the Consumer Protection Act, 2019, a consumer complaint must generally be filed within two years from the date the cause of action arose — usually the date of the failed booking or the date a promised refund became overdue.