In Review Ref: CK-2026-456D1B

🏢 Ola electric 📁 Automobiles (Car / Bike / EV) 📦 Shock absorber issue

On September 4, 2026, I visited the aforementioned branch with a pre-booked appointment under Ticket ID: TKT0016140119 to resolve a dangerous structural defect with my Ola S1 front shock absorber (Chassis No. P53ABDCB5CCA02417). Instead of receiving a resolution, I was subjected to the following highly unacceptable practices by the Store Manager (Mr. Rajesh Kumar Mohanty and Mr. B B Biswal and Pradeep Das) and Supervisor (Jitendra Pradhan): Explicit Denial of Service: Both individuals flatly refused to repair my scooter, stating that spare parts have been unavailable for the last 2 months. Furthermore, they stated they are "not sure" if Ola Electric will ever supply the required parts, showing a complete lack of accountability. Fraudulent Job Card Manipulation: When forced to open a Job Card, the service center staff intentionally omitted the Front Shock Absorber issue from the digital record. Omitting the actual vehicle defect is a fraudulent attempt to manipulate backend turnaround time (TAT) data and hide unresolved critical issues from corporate audits. Hostile Lack of Transparency: Both representatives aggressively refused to share their official corporate employee IDs when requested, hiding their identities to evade accountability for this severe deficiency of service. The front shock absorber is a critical safety component. Forcing me to ride a structurally compromised vehicle due to your inventory mismanagement—while actively falsifying official job cards—constitutes a gross Deficiency of Service and Unfair Trade Practice under the Consumer Protection Act. My Ultimatum & Next Steps: I demand that senior management immediately intervene to rectify my digital job card to accurately reflect the "Front Shock Absorber Issue" and provide an explicit, written timeline for the delivery and installation of the spare parts.

Prior Contact with Brand: Yes - response was unsatisfactory

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