In Progress Ref: CK-2026-83744C

🏢 FLIPKART ONLINE SHOPPING 📁 E-Commerce (Online Shopping) 📦 OnePlus Nord buds 2r (Q1714000020F3F2QB2B)

1st Mail - I am writing to express my deep dissatisfaction and frustration with how my recent issue regarding the OnePlus Buds 2R (Order ID: OD337984711858456100) is being handled. I have already provided all the necessary details on chat multiple times, yet your support team continues to ask me the same questions repeatedly instead of resolving the issue. Please note the critical timeline and lapses in your service: July 14, 2026: As requested, I submitted the official Service Denial Letter from OnePlus. July 15 & 16, 2026: No one from Flipkart contacted me regarding any discrepancies in the documentation. If there was an issue, why wasn't I informed immediately so I could follow up with OnePlus? July 17, 2026 (Today): During a call at 11:14 AM, I was suddenly told for the first time that the serial number was not mentioned on the Service Denial Letter—three days after I submitted it. Later, at 3:12 PM, I received another call where I had to explain the entire problem yet again. The executive put me on hold four separate times for a total of 28 minutes, only to offer no resolution. Keeping a customer on hold for nearly half an hour just to repeat the same status is completely unacceptable and constitutes clear harassment. You have already rejected my return request twice despite me fulfilling all your requirements and providing the official service center documentation. Resolving this is your responsibility, not a process to drag out to frustrate the customer. I demand that you immediately expedite and approve my return process. All necessary details have already been shared with your team. Due to this terrible experience and poor customer service 2nd Mail - I am writing to formally raise a serious issue regarding my recent purchase of OnePlus Nord Buds 2R from your platform under Order ID: OD337984711858456100 After receiving the product, I noticed the battery was draining unnaturally fast. I reached out to the official OnePlus service team for a repair report on July 9, 2026 (Work Order Number: INSR260709002867). Following their inspection, OnePlus formally contacted me on July 13, 2026, to inform me that the product delivered by Flipkart is a Non-Genuine / Counterfeit Product. They have issued an official SERVICE DENIAL LETTER confirming this. I have already contacted the Flipkart customer support team multiple times, explained the situation, and initiated the return. However, I am repeatedly being given delayed dates without any concrete resolution. The level of cooperation so far has been highly disappointing. Selling counterfeit items violates consumer protection laws as well as Flipkart’s own seller policies. As I have official proof from the manufacturer that this item is fake, I request an immediate approval of the return and a full refund to my original payment method. I have attached the OnePlus Service Denial Letter and the Work Order to this email as proof. 3rs Mail - Dear Flipkart Support Team, OnePlus has now officially confirmed that the product delivered under Order ID: OD337984711858456100 is not genuine. This confirms my earlier reports and the attached Service Denial Letter. I expect immediate approval for the return and full refund now that the manufacturer has verified the item is counterfeit. This needs to be resolved today. If not, I will proceed with the escalation as stated previously.

Prior Contact with Brand: Yes - promised resolution but did not act

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