Pending Ref: CK-2026-90630C

🏢 Livpure 📁 Electronics & Appliances

Below is the factual chronology of events demonstrating my compliance and your team’s repeated failures: May 2024 (Cancellation Request): I initiated a subscription cancellation (Ticket No: *********3566) as the apartment owner was selling the property and I was vacating. A local service engineer contacted me via a personal number, stated he could not execute the pickup, and advised me to raise a new request. Livpure support subsequently informed me the cancellation was "in progress" and the unit would be picked up. No action was taken for the next 10-12 days. Transfer Attempt (Ticket No: *********6332): To resolve the delay, I requested a transfer of the RO unit to a friend. Despite submitting all relevant documents via email (attached to this thread) and confirming the same on a call with your support team, Livpure failed to process the transfer. End of May 2024 (Pickup Confirmation): After repeated follow-ups, a local engineer contacted me via a personal number promising pickup. As I had already vacated, I coordinated with the property owner to facilitate the handover. That evening, the engineer verbally confirmed to me that the RO unit was picked up and the subscription was cancelled. Livpure failed to send an official confirmation email. 2025 (Renewed Harassment): A year later, a different local Livpure representative called regarding an "un-cancelled" subscription. I reiterated the entire history. He assured me he would correct the internal records. No further communication was received, leading me to reasonably assume the matter was closed. 2026 (Continued Negligence): I was contacted by two representatives, Riyaz Pasha and Abhishek, who again claimed the RO was not received. I provided the location details of the original pickup and instructed them to verify with their local retrieval team. Both representatives ceased communication without providing any resolution. August 18, 2026: I received a threatening WhatsApp message regarding a legal demand notice for dues that I do not owe, for a machine your team has already collected.

Prior Contact with Brand: Yes - no response received

Send complaint via Email