In Review Ref: CK-2026-EB8A9C

🏢 Aquaguard/Eureka forbes 📁 Electronics & Appliances 📦 water purifier

I enquired about water purifier in official website of eureka forbes and i got ac call back from them and assigned a sales representative. i explicitly asked about tds controller in the filter. he said that is available and i paid around 23999 on 4th June 26. but when i explored the product details there was no such tds controller in the product and hence i called him and asked to cancell the order , i messaged in whatsapp also. but he told order cannot be cancelled and tds of 18% will be deducted that he also mentioned in whatsapp chat.(attached screenshot of conversation) so ineviteable i have to take the product and the delivered box package seems tampered. hence i wanted to return and get full refund , i called their customer care but no use, send a complaint in consumer complaint(grievence no : 9467015) which is more than a month , no resolution from the company. Hence i need full refund and also the compensation for mental torture for explaining the same to more than 10 of their customer care employees also with the legal expenses.

Prior Contact with Brand: Yes - response was unsatisfactory

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