Pending Ref: CK-2026-8FB20D

🏢 vijay sales 📁 Electronics & Appliances 📦 ASUS Laptop Model - G614JIR

During the latest inspection of my laptop, the motherboard was opened and a serious issue was identified regarding the thermal interface material applied during the previous repair process. I was informed that the thermal material had not been applied correctly and that excess thermal compound had spread beyond the intended area. I was further informed that improper application of the thermal material could result in overheating, instability, and repeated system crashes. The fact that such a basic and critical aspect of hardware servicing was not carried out correctly is unacceptable. It raises serious concerns regarding the quality standards followed during previous repairs and the competence of the repair process performed on my laptop. I purchased a premium ASUS ROG laptop, not a device that would be repeatedly opened, repaired, misdiagnosed, and subjected to defective workmanship. At this stage, my confidence in this unit is completely exhausted. My position is final and unambiguous: Either ASUS provides a brand-new replacement unit of equivalent or higher specification, or ASUS refunds the full purchase amount paid for this laptop.I am not willing to accept further experimental repairs, temporary fixes, repeated component replacements, or additional troubleshooting attempts. Serial Number: SANRKD039935412 Model: G614JIR-N4062WS (G614JIR)

Prior Contact with Brand: Yes - no response received

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