In Review Ref: CK-2026-DBA01C

🏢 LivSpace 📁 Other 📦 Home interior

I booked interior design services with Livspace and subsequently decided to cancel the booking within the stipulated 72-hour cancellation period. I immediately communicated my decision to Livspace and sought a full refund of the booking amount. At the time of cancellation, Livspace Sales Manager Ms. Binita Sharma was informed of my decision. I was advised that the cancellation/refund request could be communicated through customer care/call and email, and I was not informed that cancellation was required to be made exclusively through the Livspace Hub/app. Subsequently, Livspace refused to process the cash refund on the ground that the cancellation had not been initiated through the app and instead offered a Livspace voucher. I repeatedly followed up and escalated the matter. Senior Manager Mr. Kaustav Roy also communicated that only a voucher would be provided. I subsequently escalated the matter to Livspace senior management and raised a formal grievance, bearing Ticket No. 675932. After prolonged correspondence and repeated follow-ups, Livspace finally confirmed on 10 August 2026 that the refund would be processed. I promptly provided my bank details as requested. However, despite the confirmation and submission of the required bank details, the refund has still not been received and there has been no satisfactory further communication regarding the payment. I submit that the conduct of Livspace amounts to deficiency in service and unfair conduct, particularly as I had cancelled within the applicable cancellation period, repeatedly sought the legitimate refund, and was initially denied a monetary refund and offered a restricted company voucher instead. Livspace’s own current cancellation policy states that a 100% cash refund is available for eligible cancellations made within 72 hours. (Livspace India) I therefore seek: 1. Immediate refund of the entire booking amount. 2. Interest/compensation for the period during which my money has been wrongfully withheld. 3. Compensation for the mental harassment, inconvenience and repeated follow-ups caused by Livspace. 4. Compensation towards the costs incurred in pursuing the grievance and consumer complaint. 5. Any other relief deemed appropriate by the Hon’ble Consumer Commission.

Prior Contact with Brand: Yes - promised resolution but did not act

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