Resolved Ref: CK-2026-6A51FA

🏢 Lenskart 📁 E-Commerce (Online Shopping) 📦 John Jacobs

Honestly, I’m really frustrated with this whole situation now. I’ve been waiting for my refund, and because I haven’t received the full amount yet, I’m not even able to get a new pair of glasses for myself. The issue happened from the courier boy’s side. He picked up both pairs of spectacles from me, but somehow one of them went missing after that. I don’t know whether he lost it, dropped it, or mishandled it, but the fact is that he took both pairs. Still, I’ve received a refund for only one pair. I’ve already explained this so many times and kept following up, but I’m still not getting any proper resolution. It’s honestly very frustrating to keep asking for my own money when I had already handed over both pairs to your courier. Please look into this properly with the courier team and process the pending refund for the second pair as well. I’ve been patient until now, but I really can’t keep waiting and following up like this. Please make sure the refund is processed within the next 48 hours and let me know once it has been initiated. I genuinely just want this issue to be sorted out now so I can get my new glasses. if I don’t get a proper resolution within 48 hours, I’ll have to escalate the matter further. I really hope it doesn’t come to that and you can get this resolved for me as soon as possible. I have received the refund for one of the two returns, but the refund for the other one is still pending.

Prior Contact with Brand: Yes - promised resolution but did not act

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