Ordered night lamp premium but got fake Chinese product

🏢 https://theitalo.com/ 📁 E-Commerce (Online Shopping) 📦 Online shopping website

Amount Involved

₹2,000

Incident Date

13 Aug 2026

Resolution Wanted

Full Refund

Full Complaint Details

        I ordered a 4k galaxy projector with multiple slides for rs 2000. They delivered a cheap Chinese night lamp not even a projector worth rs 500 . I feel cheated. Dont know how they are partnered with trusted shopify or shop and they do this to the customers. Delivery is also through shipkart again another known company. Never trust this website theitalo.com      

Prior Contact with Brand: No - this is my first escalation

Escalation Requested

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