nykaa is not approving my return request
Incident Date
22 Aug 2026
Resolution Wanted
Full Refund
Full Complaint Details
what happened is i had ordered the same product twice then till i notice the product had already shipped then as soon as i saw the order i immediately contacted them then theyy said me to return the product when it gets delivered as soon as it was delivered to me i raised a return request then theyy rejected it then i asked them whyyy thenn theyy said i sincerely apologize that I am unable to assist you. Since your product was delivered by a third-party courier and, according to the courier team, this product is non-returnable, I am unable to help you with this matter.
Prior Contact with Brand: Yes - response was unsatisfactory
Escalation Requested
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