In Review Ref: CK-2026-43FA61

🏢 Skybags 📁 Travel (Airlines / Hotels / Trains) 📦 Check in Bag

I am writing to register a formal complaint regarding the severe damage caused to my checked-in baggage during my travel on IndiGo Flight 6E 283 from Hyderabad to Kolkata. Upon arrival at Kolkata airport and while collecting my baggage from the conveyor belt, I was shocked to find that my suitcase had been extensively damaged and rendered unusable. The damage was clearly not the result of normal wear and tear but appears to have been caused by gross mishandling while the baggage was under the custody and responsibility of IndiGo. I immediately reported the matter at the baggage handling counter at Kolkata Airport. The staff inspected the baggage, issued a damage report/voucher and informed me that an amount of ₹2,500 would be credited to my account within seven days. I must place on record that: The damaged suitcase was purchased at a cost exceeding ₹8,000. The offered compensation of ₹2,500 is grossly inadequate and does not reflect the actual value of the loss suffered. The behaviour and attitude of the staff handling the matter were casual and dismissive, displaying little concern for the inconvenience and distress caused to a paying passenger. I have been left without a usable suitcase and have suffered significant inconvenience, frustration and mental harassment due to this incident. As a customer, I entrusted my baggage to IndiGo in good faith, expecting that it would be transported safely and returned in the same condition in which it was checked in. Unfortunately, IndiGo has failed in this basic obligation. Accordingly, I demand that IndiGo: Reimburse the full replacement value of my damaged suitcase, amounting to ₹8,000. Pay suitable compensation for the inconvenience, mental agony and harassment caused by this incident. Provide a written explanation regarding how such extensive damage occurred while the baggage was under IndiGo's custody. Confirm the resolution of this matter within a reasonable period from receipt of this complaint. In the event that the matter is not resolved satisfactorily, I reserve my right to pursue the issue before the appropriate consumer grievance and regulatory forums for redressal of my losses and the deficiency in service rendered by IndiGo.

Prior Contact with Brand: Yes - response was unsatisfactory