Pending Ref: CK-2026-A21615

🏢 Yatra 📁 Travel (Airlines / Hotels / Trains) 📦 Flight booking

I booked a flight from Srinagar to Delhi scheduled for 1 September 2026 through Yatra. However, the flight was cancelled by the airline and the cancellation was not initiated by me. I have been informed that Yatra has deducted/retained an online convenience fee of ₹1,895, which is marked as “non-refundable.” In addition, the ticket includes an online processing fee of ₹440. Since the flight was cancelled by the airline, I request Yatra to process a full refund of the amount paid by me, including the applicable convenience fee, processing fee, and any other charges deducted in connection with the booking. I request you to review the matter and provide a complete refund at the earliest. If any amount is being withheld, please provide the specific terms, applicable policy, and justification for retaining each individual charge. Please treat this as a formal refund complaint and confirm the refund amount and expected date of credit.

Prior Contact with Brand: Yes - no response received

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