In Review Ref: CK-2026-F4A0B1

🏢 TATA.CARS Showroom - KHT Motors, Domlur 📁 Automobiles (Car / Bike / EV) 📦 Electric vehicle

There was a fraud committed by the sales advisor Akshay Jain Details of the fraudulent activity Advisor: Akshay Rajendra Nilajagi Dealership: Tata Motors Cars Showroom - KHT Motors, Domlur Vehicle: Tata Nexon EV Booking/Order No.: EKTMID2627000071 Akshay approached me and collected ₹10,200 from me on the representation that he would provide accessories worth approximately ₹15,500. At this point, I discovered a serious concern: the ₹10,200 that I had paid was not transferred to the official Tata Motors/dealership account. Instead, the amount was transferred to an account/UPI belonging to Akshay personally. This immediately raised concerns regarding the legitimacy of the transaction. I therefore requested Akshay to refund my ₹10,200. Instead of processing the refund, he has continuously been avoiding my requests and delaying the matter. He has subsequently offered/committed to returning the ₹10,200 along with accessories worth approximately ₹5,000–₹6,000, but despite these assurances, the matter remains unresolved. Further escalated to the KHT motors management Arun raj and he became very defensive claiming that I have transferred to the advisor's personal account and they cannot do anything about it. I further tried to escalate to the TATA Grievance team and the response was the same. Their main goal was to point out my mistake rather than trying to resolve the issue I also did a research on the google reviews and I found few reviews mentioning Akshay jain and the customer faced same issue as I did sharing the google reviews link below https://maps.app.goo.gl/g8HhxXB6S1dDJPbX9 https://maps.app.goo.gl/8iZriBUW3Lmt4eyN8 https://maps.app.goo.gl/2kzrzHBVxAD5SyY56 The matter still stands unresolved and need help in resolving the issue.

Prior Contact with Brand: Yes - promised resolution but did not act

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