Pending Ref: CK-2026-01873B

🏢 westside 📁 Other 📦 1. Loungewear Athleisure Trouser – ₹1,999/- 2. ETA Fashion Shirt – ₹1,699/

I am writing to formally raise my complaint regarding the purchase of a trouser and a shirt from your Westside store on 16 September 2026, vide Invoice No. W160 *****4046, for a total amount of ₹3,698/-. Upon checking the garments, I found discrepancies between the sizes represented on the labels and their actual measurements. I returned the garments within approximately four days of purchase, in unused condition and with the original invoice and tags. However, instead of providing a monetary refund, a credit note was issued, which I did not accept as full and final settlement. Despite repeated emails and follow-ups under Ticket No. *********8513, including my request dated 28 September 2026 for a definite resolution timeline, your responses dated 27 September and 2 October 2026 offered only general assurances that the matter had been escalated and would be resolved at the earliest opportunity. No satisfactory resolution was communicated through those responses. The prolonged handling of this matter has caused me unnecessary inconvenience, loss of time, and avoidable stress. I have also been compelled to engage an advocate and incur legal expenses to pursue the resolution of a consumer grievance that I believe should have been addressed through your regular customer service process. I appreciate that a refund of the original purchase amount may resolve the transaction value; however, it does not, by itself, address my separate claim for compensation and reasonable legal expenses arising from the manner in which my complaint has been handled. Accordingly, I request the following: Refund of ₹3,698/-, if not already processed. ₹15,000/- as compensation for the inconvenience, loss of time, and distress caused. ₹10,000/- towards reasonable legal and pre-litigation expenses incurred in pursuing this matter. Written confirmation of the final resolution of my complaint and the status of the credit note issued. I request that your grievance redressal team review these claims and provide a reasoned written response within 7 days of receipt of this email. If the matter is not resolved satisfactorily, I reserve my right to approach the competent Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, seeking appropriate relief, including compensation and costs, in accordance with law. I hope Westside will address this complaint fairly and take responsibility for the inconvenience caused, rather than limiting its response solely to the purchase refund. Regards, Mr. Samkit Jain S/o Mr. Rajkumar Jain Reference: Ticket No. *********8513 Invoice No.: W160 *****4046 Invoice Date: 16 September 2026

Prior Contact with Brand: Yes - response was unsatisfactory

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