Pending Ref: CK-2026-468A0C

🏢 suzuki motorcycle india 📁 Automobiles (Car / Bike / EV) 📦 suzuki burgman 2026 model

Dear Suzuki Motorcycle India Team, I am writing to formally escalate my complaint regarding my new Suzuki Burgman, as the issue remains unresolved despite repeated attempts by the authorised service centre. The vehicle was delivered to me on 25 August 2026. I have been facing problems almost immediately after delivery, and since 31 August 2026 the vehicle has been in the workshop. The service centre has already attempted repair twice, but the problem has still not been satisfactorily resolved. The most concerning issue is the wheel/tyre movement and slight jamming/free-running difference, which I can still feel while riding. However, the service centre and Area Manager are saying that they do not find any problem with the vehicle. Today, I personally took a test ride of another brand-new Burgman. That vehicle was running smoothly and normally, whereas my vehicle does not ride/behave in the same way. I can clearly feel a significant difference between the new test-drive vehicle and my vehicle. Therefore, I am not satisfied with the statement that my vehicle is “normal.” My confidence in this vehicle has now been completely lost. I have already cooperated with the service centre and allowed multiple repair attempts. I am no longer giving permission for further repairs, as I do not want repeated repair attempts on a vehicle that I purchased as brand new. I have been mentally disturbed for almost 10 days dealing with this issue. I purchased a new vehicle by paying the full price, and I should not be forced to accept a vehicle with continuing concerns immediately after delivery. I therefore request Suzuki Motorcycle India to provide one of the following resolutions: 1. Full replacement of my vehicle with a new vehicle, or 2. Full refund of the amount paid by me and close the matter. Please escalate this matter to the appropriate senior authority and provide me with a written response. I request Suzuki to personally review my vehicle against a new Burgman through a proper comparative test ride instead of simply concluding that there is no problem. I am not willing to accept any further repair attempts at this stage. I hope Suzuki will take my complaint seriously and provide a fair and final resolution, rather than forcing me to continue with a vehicle in which I no longer have confidence. Regards, Tanzeel Mansuri 91******41 Suzuki Burgman Owner Delivery Date: 25 August 2026 Vehicle in Workshop Since: 31 August 2026

Prior Contact with Brand: Yes - response was unsatisfactory

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