In Progress Ref: CK-2026-4F92CC

🏢 Ditch The Guilt 📁 Food & Restaurant 📦 Chololates, Turkish Bakalava chocolate bar, biscoff chocolate bar, dutch tuffle dark chocolate bar

Dear Sir/Madam, I am writing to raise a complaint regarding an online order I placed for chocolate bars from the Instagram page/website of Ditch The Guilt. I placed the order and made the payment, but I have not received my order or any proper update regarding its status. Despite waiting for the order and attempting to get an update, I have not received a satisfactory response. I am concerned that I may have been a victim of an online fraud. Although the amount I lost is small, there may be many other customers who have faced the same issue. I request the concerned authorities to kindly investigate this matter and take appropriate action against the people responsible. I respectfully request your assistance in: Investigating the seller and the Instagram/online page involved. Taking necessary action if any fraudulent activity is found. Helping affected customers recover their money, or ensuring that the products are delivered if the business is legitimate. Looking into whether other customers have reported similar complaints. I can provide the order details, payment transaction/UPI details, screenshots of the Instagram page, conversations, and any other evidence required for the investigation. I request you to kindly look into this matter and help me recover my money. Even though the amount involved in my case is small, I believe such incidents should be taken seriously to prevent other customers from being affected. Thank you for your time and assistance. I look forward to your response and appropriate action. Yours faithfully, Bharath V

Prior Contact with Brand: No - this is my first escalation

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