Pending Ref: CK-2026-C18B41

🏢 Rapido 📁 Other 📦 Rapido Auto

I am raising a serious complaint regarding a payment made for my Rapido Auto ride this morning, 27 September 2026. Ride details: • Driver: SOMASHEKARAPPA N • Ride ID: RD17 9047 8724 8685 766 • Fare shown: ₹136 • Ride: Janet Residency → Kodathi Gate • Time: 8:42 AM • Distance: 6.12 km Due to an inadvertent mistake while making the payment, I transferred ₹1,361 instead of ₹136, resulting in an excess payment of ₹1,225. My bank transaction clearly shows: ₹1,361 sent to: CHANDRASHEKHAR HDFC Bank A/C ending 8202 Date: 27/09/2026 Reference: ********8162 The driver initially answered my call and acknowledged the issue. However, he has subsequently blocked my number and is refusing to return the excess ₹1,225. This raises several serious concerns that I expect Rapido to investigate: 1. The driver name shown on my Rapido ride is SOMASHEKARAPPA N, whereas the UPI account that received my money is in the name CHANDRASHEKHAR. Please explain this discrepancy. 2. Why was a payment made to an account that does not appear to match the driver’s identity registered on the platform? 3. What verification does Rapido conduct to ensure that the driver, vehicle and payment account are appropriately linked? 4. What action does Rapido take when a driver refuses to return money received by mistake from a customer? 5. Does Rapido have a mechanism to temporarily suspend/investigate a driver when such a complaint involving an account/identity mismatch is raised? 6. Most importantly, what steps will Rapido take to help recover my ₹1,225? I fully acknowledge that making the incorrect payment amount was my mistake. However, once I identified the mistake, I immediately contacted the driver. I should not have to bear the loss when the recipient has acknowledged the issue and is now refusing to return the excess amount. I also request Rapido to investigate whether the payment account associated with this driver is properly verified and whether the driver is operating in accordance with Rapido’s identity and documentation requirements. I have attached the relevant screenshots, including the ride details and bank transaction. I request Rapido to take immediate action, contact the driver/account holder, and facilitate recovery of the excess ₹1,225. If this matter is not resolved, I will pursue the matter through the appropriate consumer grievance/redressal channels, along with the supporting ride and payment records. Please provide me with a complaint/ticket number and a written response explaining the action being taken.

Prior Contact with Brand: Yes - response was unsatisfactory

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